Patient Journey

Here at Xquisite Dental, we understand that the current situation has been a testing time for everyone, but also that we need to ensure we are still able to care for you and your dental needs. That is why we have been working relentlessly to completely redesign the way we operate so that we can begin to welcome you back as safely and as quickly as possible.

Every single decision we have made and step we have taken has been with a focus on the safety of you, our colleagues and clinicians. We understand that things may feel different to your usual experience of a dental visit, and that you may be concerned, so here is some information on how your new visit will look and feel.

If you have any of the symptoms of Covid-19/Coronavirus, please let us know as soon as you can; do not attend your appointment and follow the government guidelines around self-isolation.

Please check the following websites for updates:

Before your appointment

To ensure that you have all the information easily to hand, we will send you all the key information before your appointment – thanks to our new Secure Patient Portal.

With Patient Portal we give you more freedom and control over your journey: through a secure online hub, where you can complete your forms pre-appointment (including Smile Surveys and Medical History)

On the day of your appointment

Before you depart for the practice, we ask that where possible, you have already visited the lavatory, have ensured that you are hydrated and already brushed your teeth.

It is important that you do not bring a large number of things into the practice with you, so please ensure you only bring necessary items with you.

When you arrive, the doors will be locked, so please call to let our team know you have arrived and either stay in your car or outside of the practice (whilst maintaining good social distancing protocol) if you have arrived on foot.

To minimise risk, please ensure you attend your appointment alone unless you require assistance or are supporting a child or someone vulnerable.

We are encouraging card payments only so where possible, please do not arrive with cash.

In line with Government guidelines, from Monday 10th of August it will be mandatory to wear a face mask or face covering when entering the surgery.

Entering the practice

When it is time for your appointment, one of our team will call you to notify you to approach the practice. Please let us know if you do not have a mobile phone beforehand and we will make alternative arrangements. Before entering the practice, one of our trained colleagues will take your temperature to ensure you do not have a fever and invite you in if your temperature is safely below 37.5 degrees centigrade. Unfortunately, if you are above 37.5 degrees, we will have to rearrange your appointment for the safety of all those in practice.

Once you have been invited into the practice, you will be asked to sanitise your hands and then the nurse will escort you into the surgery.

We will require payment before your appointment (if appropriate), ideally by card, using our freshly disinfected card machines to ensure you can have a swift departure once your treatment has finished.

Our practice colleagues will be behind protective plastic screens, but this is for the safety of everyone.


Upon entering the treatment room, you will be asked to leave any loose belongings like your coat or bag in the designated box provided (the nurse will be opening the box for you).

Our teams will be wearing extra Personal Protective Equipment (PPE) as in order to provide you with the right care and service, they cannot adhere to social distancing recommendations. This may mean that it is more difficult to see our colleagues and clinicians faces, but please be reassured that they will be the usual friendly team. Naturally we are also ensuring that each treatment room is carefully cleaned and disinfected after each patient.

After the appointment

When your treatment is complete you will collect your belongings and placing your face mask back on.

You will then return to the reception area to make a payment (if appropriate), preferably by card or to schedule your next appointment.

Before you leave the practice, you will be using hand sanitiser one last time, before we say goodbye.

If you have any questions after the appointment, we will be able to call you to discuss this further as our aim is to minimise your time in the practice, for your own safety.

We hope that the above ensures that you can rest assured when visiting our practice that every step has been taken to ensure the safety of you, our colleagues and clinicians. This is our top priority, as we are continuing to provide you with the same hight standard of care.

If you have any questions at all regarding our new practice experience, please do not hesitate to contact us on 02891812615and one of our lovely receptionists will be able assist you.

Thank You for Your Continued Support During These Challenging Times!

Xquisite Dental Team